Concierge Staffing Agency

Connect your guests with knowledgeable concierge professionals who create memorable experiences. TUMI Hospitality provides W-2 concierge staff trained to represent your property’s standards and enhance every guest interaction.

  • Hospitality staffing leaders since 2005

  • 12-18% annual cost savings | A+ BBB Accredited

Staffing Challenges We Solve for Hotels

Finding concierge staff who genuinely understand hospitality and can represent your property with knowledge and professionalism is difficult. High turnover and inconsistent service affect guest satisfaction.

  • Professionals who genuinely understand hospitality and guest service excellence
  • Staff who integrate seamlessly with your existing front desk team
  • Flexible scheduling to match your occupancy patterns and peak periods
  • Reliable coverage so managers aren’t pulled from their responsibilities
  • Long-term team members, not temporary workers cycling through

Guest Services Roles We Staff for Hotels

Beyond concierge personnel, TUMI provides qualified professionals across all guest-facing positions to ensure smooth front-of-house operations.

Concierge Personnel

Team members who provide local recommendations, arrange guest services, and enhance experiences.

Front Desk Clerks

Professional staff who handle check-in, check-out, and guest inquiries with efficiency and warmth.

Guest Service Runners

Staff who provide auxiliary support and handle special guest requests with prompt service delivery.

Night Auditors

Overnight staff who manage late-night guest services and complete end-of-day accounting procedures.

Valet Attendants

Staff who handle guest vehicles with care and create positive first and last impressions.

Call Center/PBX Operators

Team members who manage guest communications and route calls efficiently throughout the property.

Why Hotels Partner With TUMI for Staffing

W-2 Employees, Not Contractors

All TUMI staff are W-2 employees with health, dental, and life insurance plus PTO. This structure attracts quality candidates committed to long-term success.

Weekly On-Site Area Manager Visits

Your dedicated area manager visits weekly to ensure quality, address concerns, and maintain strong communication between TUMI staff and your management team.

24/7 Customer Service Support

Round-the-clock support means you can reach us anytime staffing issues arise. Our customer service managers handle urgent concerns immediately.

Partnership Over Transaction

We build lasting relationships with our hotel partners. Our longest client relationship spans 20 years, with many partnerships exceeding a decade.

12-18% Annual Savings on Employment Costs

When you partner with TUMI, the invoice we send is all you pay. No separate payroll taxes, workers compensation, or benefits administration. Hotels typically save 12-18% annually on hard employment costs compared to direct hiring.

Costs eliminated when you partner with TUMI:

  • Employer-side payroll taxes

  • Workers compensation insurance

  • Health insurance administration

  • Dental and life insurance costs

  • PTO tracking and administration

  • HR staff time and salaries

  • Recruiting and job advertising

  • Training and onboarding overhead

  • Turnover replacement expenses

  • Benefits enrollment management

What Our Hotel Partners Say About Working With Us

Hotel managers across the country trust TUMI for reliable, quality staffing that integrates with their operations.

“Reliable, responsive, and quality. If I had another GM reach out and said they could really use some help, I wouldn’t have any hesitancy in saying they should give TUMI a call and see how they could work out.”

Nick, General Manager, Hyatt

“The accuracy and cadence of billing is excellent. In my past experiences, I was always tracking down invoices or verifying timecards. With TUMI, we’ve been on a great track record getting invoices received weekly, and the accuracy is spot-on.”

Andrew, Assistant Director of Rooms

“The associates are amazing. They’re on time, they do their job, they have great personalities. You guys are super easy to work with, you provide great associates, and you’re very responsive.”

Heather, General Manager, SpringHill Suites

Frequently Asked Questions About Our Services

For ongoing staffing needs, our typical deployment timeline is 2-3 weeks, which includes comprehensive screening and property-specific training. For emergency coverage situations, we can often provide staff same-day or next-day from our existing trained pools. New property partnerships require a minimum of 2-3 weeks for initial team deployment, with intensive on-site support from your area manager during the first weeks.

TUMI staff are W-2 employees with comprehensive benefits including health insurance, dental, life insurance, and PTO. This employment structure attracts candidates seeking stable, long-term positions rather than temporary work. Every candidate completes our screening process, and your management team makes the final hiring decision to ensure the right fit for your property’s culture and standards.

Yes. Every new team member completes a week-long training period at your specific property, working side-by-side with supervisors to learn your unique culture, processes, and service standards. This property-specific approach ensures staff understand your expectations before working independently. A 90-day probation period with performance review further ensures quality and accountability.

We work collaboratively with you to address any concerns. Our weekly area manager visits allow us to identify and resolve issues quickly. If a staff member isn’t meeting your standards, we can make swift decisions together. Many clients appreciate that we handle the recruiting, screening, and replacement process so they can focus on guest experience rather than staffing administration.

Our billing is straightforward with no hidden fees. You receive organized, predictable invoices on a set schedule each billing period. The amount invoiced is all you pay. You won’t see separate charges for payroll taxes, workers compensation, or benefits. Our dedicated accounts receivable team ensures accuracy, and clients consistently tell us they appreciate not having to chase down invoices or verify timecards.

Yes. One of the key benefits of partnering with TUMI is having a reliable buffer for unexpected situations. We maintain pools of trained, available staff in each market we serve. When employees call off unexpectedly, we can provide qualified coverage so your managers aren’t pulled from their responsibilities to cover shifts. This peace of mind is especially valuable during busy periods and special events.

Markets Where We Provide Staffing Services

TUMI operates only in markets where we can maintain dedicated area managers who visit properties weekly. This commitment to hands-on, local presence ensures consistent quality and support.

Texas: Austin, Dallas, Houston, San Antonio

Georgia: Athens, Atlanta, Brunswick, Marietta, Savannah

Tennessee: Chattanooga, Knoxville, Memphis, Nashville

Additional Markets: Chicago IL, Denver CO, Indianapolis IN, Orlando FL, Washington DC

Looking for a Career in Guest Services?

Join TUMI Hospitality and enjoy competitive pay, health benefits, dental, life insurance, and PTO. We’re developing hospitality leaders.

Ready to Staff Your Guest Services Team?

Connect with our team to discuss your property’s staffing needs. We’ll create a customized solution that fits your requirements.