Hotel Staffing Agency

For 20 years, TUMI Hospitality has provided elevated staffing solutions exclusively for hotels and resorts. Our employees deliver the quality and consistency your property needs while reducing your employment costs by 12-18% annually.

  • 20 years serving hotels

  • A+ BBB Rating

The Solution to Common Hotel Staffing Challenges

Hotels face persistent staffing challenges: constant turnover, managers covering shifts, last-minute call-offs, administrative burden from payroll and benefits, and difficulty scaling staff with occupancy demands.

TUMI addresses these challenges through comprehensive partnerships:

  • 24/7 customer service availability means help is always available when you need it
  • W-2 employment with full benefits reduces turnover and attracts reliable candidates
  • Weekly area manager visits provide proactive support and immediate problem resolution

Hotel Staffing Services

TUMI provides full-service staffing across all essential hotel departments. Each employee undergoes rigorous screening and receives week-long property-specific training to meet your standards.

Operations Staffing

Housekeepers, room attendants, public area cleaners, laundry attendants, pool service attendants, and housekeeping supervisors.

Food & Beverage Staffing

Servers, hosts, bartenders, baristas, line cooks, prep cooks, dishwashers, stewards, bussers, and food runners.

Banquet Staffing

Banquet servers, set up crew, buffet attendants, event captains, and recreation attendants.

Reception
Staffing

Front desk clerks, night auditors, concierge personnel, guest service runners, valet attendants, and call center operators.

Facility Maintenance Staffing

General maintenance technicians, engineers, electricians, plumbers, HVAC specialists, groundskeepers, landscapers, painters, pool attendants, and golf course maintenance.

Overnight Kitchen Staffing

Dishwashers, night auditors, bellmen, overnight cleaners, night kitchen stewards, and third-shift laundry attendants with turnkey deep-cleaning service.

Why Hotels Partner With TUMI

W-2 Employment, Not Contractors

Every TUMI employee is a W-2 worker with comprehensive benefits including health insurance, dental insurance, life insurance, and paid time off. This employment structure attracts higher-quality candidates and reduces turnover.

Weekly Area Manager Visits

Your dedicated area manager visits your property weekly, not monthly or quarterly, for proactive quality assurance, face-to-face problem solving, and immediate intervention when concerns arise.

24/7 Customer Service Availability

Round-the-clock customer service for urgent staffing matters with same-day or next-day emergency coverage from existing staff pools. Issues are logged immediately and resolution begins first thing the next morning.

Organized Billing Process

Invoices sent on specific days each billing period. Face-value billing with no hidden fees, the invoice we send is all you pay. No separate payroll taxes, insurance premiums, or benefit costs.

Measurable Cost Savings

Hotels partnering with TUMI save 12-18% on hard employment costs annually. When you factor in recruiting, interviewing, background checks, processing new hires, unemployment benefits, payroll processing, and workers compensation, the savings add up significantly.

Costs You Eliminate:

  • Payroll taxes on TUMI employees
  • Workers compensation insurance
  • Health insurance expenses
  • Dental insurance expenses
  • Life insurance costs
  • PTO costs
  • HR staff salaries
  • Recruiting costs and advertising
  • Training overhead and onboarding
  • Turnover replacement costs

What Hotel Managers Say

Our partnerships are built on consistent quality and responsive service. Hotel decision-makers across multiple states trust TUMI for their staffing needs.

“Reliable, responsive, and quality. Even just having a call like this periodically shows that you guys are invested in the people that you’re putting in our property. I wouldn’t have any hesitancy in saying, I think you guys should give TUMI a call.”

Nick, General Manager, Hyatt (20-year partnership)

“One of the things I enjoy most is the accuracy and the cadence of our billing. We’ve been on a really great track record over the past 12 months with getting invoices received in a timely manner on a weekly basis. And the accuracy of the information on those invoices is 19 times out of 20 accurate.”

Andrew, Assistant Director of Rooms (8-year partnership)

“The responsiveness of adding staff is really, really great. When I ask for additional staff, there’s no issues with delays. It’s really great to see that when we ask for staff that you guys do have available staff.”

Kristal, Housekeeping Manager, Hyatt

Frequently Asked Questions

Quality begins with hiring the right people. Our collaborative screening process ensures you maintain control over who works at your property while benefiting from our extensive candidate development.

You have multiple support channels: 24/7 on-call customer service for urgent matters, weekly visits from your dedicated area manager, direct line to your operations manager, and dedicated timekeeping and billing specialists. Customer service managers handle urgent concerns immediately, with full resolution beginning first thing the next morning.

Invoices are sent on specific days each billing period with organized, predictable scheduling. Face-value billing means no hidden fees, you don’t pay separate payroll taxes, workers compensation, or benefits on top of our invoice. Our accounts receivable team provides dedicated support for any questions, and the process is simple and transparent.

Some management companies require approval before hiring external staffing, while some hotels have freedom to hire without management company approval. TUMI has established relationships with major management companies and can provide service proposals directly to VPs of Operations if needed. We’ll help you navigate this process.

You make the final hiring decision after interviewing candidates, and week-long training ensures staff learn your property’s specific standards. Our 3-stage screening process is rigorous, but we understand fit matters. When performance issues arise, we work with you to address concerns swiftly and can remove employees from your property when necessary.

For ongoing staffing needs, expect 2-3 weeks for full screening and training. For emergency coverage, we can provide same-day or next-day staffing from existing pools. New property onboarding takes 2-3 weeks minimum for initial deployment, with intensive on-site support from your area manager during the first 2-3 weeks.

We serve hotels exclusively, founded by hospitality professionals who understand your operations. Our W-2 employment structure with comprehensive benefits attracts quality candidates. Weekly property visits (not monthly) provide hands-on presence. 24/7 support means we’re available when you need us. And our 20-year track record with some clients proves our partnership approach works. Want to learn about Direct hire vs. Hotel Staffing agency?

Full W-2 employment (not 1099 contractors), workers compensation coverage, all required insurance certificates provided before staff begins work, proper payroll tax handling, complete HR compliance management, and regular audits to maintain compliance with all employment laws.

Comprehensive health insurance, dental insurance, life insurance, paid time off, competitive hourly wages, and additional raise after one year of service. This benefits package significantly exceeds what competitors offer.

Markets We Serve

TUMI prioritizes markets where we have area managers who can visit properties weekly. This commitment to hands-on, local presence drives our geographic strategy and ensures every client receives the same high-touch service.

Primary Markets

Texas: Austin, Dallas, Houston, San Antonio

Georgia: Athens, Atlanta, Brunswick, Marietta, Savannah

Tennessee: Chattanooga, Knoxville, Memphis, Nashville

Additional Markets: Chicago IL, Denver CO, Indianapolis IN, Orlando FL, Washington DC

Start Your Staffing Partnership

Contact us today to start saving 12-18% on staffing costs
with reliable, responsive service.