Hospitality Staffing Agency in Chattanooga, TN

TUMI Hospitality has been placing reliable hotel staff across the country since 2005. From housekeeping to food and beverage, we provide W-2 employees who meet your property’s standards and show up ready to work every shift.

  • Trusted by hotels across the country for 20 years

  • 12-18% annual savings on employment costs

Solving the Staffing Challenges Hotels Face

Hotels in Chattanooga face the same pressures as properties everywhere: high turnover, last-minute call-offs, and managers stretched thin covering shifts instead of running their properties.

  • W-2 employees with comprehensive benefits, never 1099 contractors
  • Reliable buffer staff for last-minute call-offs and busy shifts
  • Staffing that scales up or down with your occupancy and season
  • A dedicated area manager who visits your property each week
  • 24/7 on-call support for urgent staffing situations

Hospitality Roles We Staff in Chattanooga

We place staff across all major hotel departments. Whether you need a full housekeeping team or coverage for a single overnight shift, we have qualified candidates ready.

Operations & Housekeeping

Housekeepers, room attendants, laundry attendants, pool service attendants, and housekeeping supervisors.

Food & Beverage Staffing

Servers, hosts, bartenders, baristas, line cooks, prep cooks, dishwashers, bussers, and food runners.

Banquet & Event Staffing

Banquet servers, setup crew, buffet attendants, event captains, and recreation attendants.

Reception & Guest Services

Front desk clerks, night auditors, concierge personnel, valet attendants, and call center operators.

Facility Maintenance Staff

General maintenance techs, engineers, HVAC specialists, groundskeepers, landscapers, and painters.

Overnight Kitchen Staffing

Dishwashers, overnight cleaners, night kitchen stewards, and third-shift laundry attendants.

Why Hotels Choose TUMI as Their Staffing Partner

W-2 Employment, Not Contractors

All TUMI staff are W-2 employees with health, dental, and life insurance, plus PTO. This means better retention and more consistent, committed staff at your property.

A Dedicated Area Manager On-Site Weekly

Your area manager visits your property every week, building relationships with your team and catching issues before they affect guests.

24/7 On-Call Customer Service

Staffing issues don’t follow business hours. Our on-call customer service team is available around the clock, so you’re never without support.

Hospitality Staffing, Exclusively

TUMI doesn’t staff manufacturing or healthcare. Our sole focus is hotels. We understand hotel operations from the inside out because that’s all we do. Learn more about our hotel management staffing solutions.

What Hotels Actually Save by Working With TUMI

Hotels that partner with TUMI typically save 12-18% on hard employment costs each year. When you hire direct, you’re paying wages plus taxes, insurance, benefits, and recruiting costs. TUMI’s invoice covers everything. No extra charges on top.

  • Payroll taxes on all staff wages

  • Workers compensation insurance

  • Health and dental insurance costs

  • Employee life insurance premiums

  • PTO and sick leave accrual

  • Recruiting and job board fees

  • HR staff time and overhead

  • Onboarding and training expenses

  • Turnover replacement costs

What Hotel Managers Say About Working With TUMI

Our longest client partnership spans 20 years. Here’s what hotel managers around the country have to say about working with us.

“Reliable, responsive, and quality. When we need extra help, you’ve been great about providing people. That just gives me peace of mind going into busy periods, knowing we’re not going to be short-staffed.”

Nick, General Manager, Hyatt

“I’ve worked with third-party companies before in my previous job, and my experience with TUMI is far better. I would give glowing reviews. 1000%. I would say it’s a must. This is the way to go to make your life easier.”

Shantelle, Hyatt Place, Tennessee

“The associates are amazing. They are on time, they do their job, they have great personalities. I couldn’t be happier with the team. You provide really great associates, and you’re very responsive.”

Heather, General Manager, Marriott-Branded Property, Indiana

Frequently Asked Questions About Hotel Staffing

All TUMI Hospitality employees are W-2 workers, never 1099 contractors. TUMI handles payroll taxes, workers compensation, health insurance, dental, life insurance, and PTO on behalf of every employee. This brings better candidates to your property, since they’re looking for stable employment with real benefits, not short-term gigs. It also means you’re not taking on additional liability or HR administrative burden on top of our bill.

For ongoing staffing needs, the typical timeline is 2-3 weeks from first contact to deployment. If you have an emergency situation, same-day or next-day coverage may be possible from existing staff pools in the Chattanooga area. For new property partnerships, plan for a minimum of 2-3 weeks for initial staff deployment, with intensive support during those first few weeks to get everyone properly oriented to your property.

Housekeeping is the core of our business and the department we staff most often, but TUMI covers all major hotel departments. We place staff in food and beverage, banquet and events, front desk and reception, facility maintenance, and overnight kitchen operations. We primarily serve hotels with restaurants rather than standalone restaurants. For a full overview of the roles we place, visit our hotel staffing page.

It depends on your management company. Some require approval before a hotel can bring in external staffing, while others give properties the freedom to decide for themselves. TUMI has established relationships with major management companies and can work directly with VP-level decision makers if your property needs that pathway. If you’re unsure about your approval process, we’re happy to help figure out the right approach.

TUMI serves hotels throughout the greater Chattanooga area, including Cleveland, East Ridge, Red Bank, Middle Valley, East Brainerd, Soddy-Daisy, Signal Mountain, Ooltewah, Hixson, Lookout Mountain, Ringgold, Fort Oglethorpe, Rossville, LaFayette, Dalton, Dunlap, and surrounding communities. We only expand into areas where we can maintain weekly property visits from a dedicated area manager.

TUMI is hospitality-specific, with no footprint in other industries. Our area managers visit properties weekly rather than monthly or quarterly. All employees are W-2 workers with full benefits, which reduces turnover and brings more committed candidates to your property. Our clients consistently describe us as reliable, responsive, and very good to work with — and our track record reflects it, with many client relationships spanning 10 years or more.

Hotel Staffing Coverage in Chattanooga and Beyond

TUMI serves Chattanooga hotels and operates across 18 markets nationwide. Every market in our network has a dedicated, local area manager to maintain the hands-on service our clients rely on.

Our full list of active service markets:

Athens, GA | Atlanta, GA | Austin, TX | Brunswick, GA | Chattanooga, TN | Chicago, IL | Dallas, TX | Houston, TX | Denver, CO | Indianapolis, IN | Knoxville, TN | Marietta, GA | Memphis, TN | Nashville, TN | Orlando, FL | San Antonio, TX | Savannah, GA | Washington, DC

Within the Knoxville area, TUMI serves properties in Maryville, Alcoa, Oak Ridge, Clinton, Lenoir City, Farragut, Powell, Sevierville, Pigeon Forge, Gatlinburg, and surrounding communities.

Start Building Your Chattanooga Hotel Team Today

TUMI Hospitality serves hotels across the country with reliable W-2 staff, weekly on-site support, and billing that is always organized and on time. Request staff and we’ll follow up quickly.