Hospitality Staffing Agency in Memphis, TN

TUMI Hospitality has been connecting Memphis-area hotels with qualified, W-2 staff for over 20 years. From housekeeping to food and beverage, we provide reliable hospitality professionals who meet your property’s exact standards.

  • A+ BBB rated

  • W-2 employees with full benefits

  • Largest hospitality staffing firm in Texas

The Staffing Challenges Memphis Hotels Face

Memphis hotel managers deal with persistent staffing pressure. Unexpected call-offs, high turnover in housekeeping, and managers covering shifts are real, recurring costs that add up.

  • Reliable staff who integrate seamlessly into your property’s team
  • Fast response for last-minute call-offs and peak-season surges
  • Recruiting, onboarding, and employee benefits are fully managed for you
  • A dedicated area manager who visits your property every week
  • 24/7 customer service for staffing emergencies and urgent needs

Hotel Staffing Services We Provide in Memphis

We staff hotels across Memphis and the greater metro area with qualified professionals across all key departments.

Operations & Housekeeping

Housekeepers, room attendants, laundry attendants, housekeeping supervisors, and pool service attendants

Hotel Food & Beverage Staff

Servers, hosts, bartenders, baristas, bussers, food runners, line cooks, prep cooks, dishwashers, and stewards

Hotel Banquet & Event Staffing

Banquet servers, setup crew, buffet attendants, event captains, and recreation attendants for hotel events

Reception & Front Desk Staff

Front desk clerks, night auditors, concierge staff, guest service runners, valet attendants, and PBX operators

Facility Maintenance Staff

General maintenance technicians, engineers, electricians, plumbers, HVAC specialists, groundskeepers, and painters

Overnight Kitchen Staffing

Dishwashers, night kitchen stewards, overnight cleaners, bellmen, night auditors, and third-shift laundry attendants

Why Hotel Managers Trust TUMI Hospitality

W-2 Employees, Not Contractors

Every TUMI employee is classified as a W-2 worker with full benefits. This attracts committed professionals and reduces the turnover rates that drive up hotel operating costs.

Dedicated Weekly Property Visits

Your area manager visits your property every week, not monthly or quarterly. They build personal relationships with your team and address concerns before they become problems.

Around-the-Clock Customer Service

When a staffing issue arises at any hour, you can reach us. Customer service managers handle urgent needs, with the operations manager following up the next morning.

Rigorous Screening and Training

Every candidate completes multi-stage screening before your team makes the final hiring decision. New hires then train for a full week at your property.

The Real Cost Savings of Partnering With TUMI

Hotels that partner with TUMI Hospitality typically save 12-18% on hard employment costs annually. Our face-value billing means the invoice you receive is all you pay, with no added payroll taxes, workers’ compensation, or benefit costs on top.

  • Employer payroll tax costs

  • Workers compensation insurance

  • Health insurance premiums

  • Dental and life insurance costs

  • Paid time off and sick leave

  • Recruiting and advertising fees

  • Onboarding and training overhead

  • HR staff time and administration

  • Turnover and replacement costs

  • Payroll processing overhead

What Hotel Managers Say About TUMI Hospitality

These are real words from hotel managers across Tennessee and the Southeast who have partnered with TUMI.

“I am happy with the staff, their performance, the management, and just keep doing what you are doing. If you do not hear from me, that means you guys are doing well.”

Ramon, Director of Operations, Hyatt, Memphis, TN

“If I had to summarize in three words: reliable, responsive, and quality. Even just having a call like this periodically shows that you guys are invested in the people that you’re putting in our property.”

Nick, General Manager, Hyatt, Texas

 “I’ve worked with third-party staffing companies before in my previous job. My experience with TUMI here has been far better. I would give glowing reviews. I would say it’s a must. This is the way to go to make your life easier.”

Shantelle, Hotel Manager, Hyatt Place, Knoxville, TN

Questions About Hotel Staffing in Orlando

All TUMI employees are classified as W-2 workers, not 1099 independent contractors. This is one of the core features that sets TUMI apart. W-2 employment means our staff receive full benefits, including health, dental, and life insurance, as well as paid time off. This structure attracts professionals seeking stable, long-term employment, thereby reducing turnover that costs hotels so much time and money. It also means you are protected from independent contractor compliance concerns at your property.

TUMI provides staffing across all major hotel departments. In operations and housekeeping, we place housekeepers, room attendants, laundry attendants, and housekeeping supervisors. For food and beverage, we staff servers, bartenders, bussers, food runners, line cooks, prep cooks, and dishwashers. We also provide front desk clerks, night auditors, concierge staff, banquet servers, setup crews, facility maintenance technicians, and overnight kitchen staff. If your property has a specific departmental need, contact us to confirm what we can provide.

For ongoing staffing needs, the typical timeline is 2-3 weeks. This accounts for proper screening, interviewing, and the training period that prepares our staff to meet your specific property standards. For urgent situations, same-day or next-day coverage is often possible from existing staff pools in the Memphis area. For entirely new property partnerships, initial deployment also typically requires 2-3 weeks minimum, with your area manager on-site to support the transition throughout.

It depends on your specific management arrangement. Some management companies require approval before hotels can bring in an outside staffing partner, while others give individual properties full authority over their staffing decisions. TUMI has established relationships with major hotel management companies and can work directly with your management company’s leadership if needed. Learn more about our staffing solutions for hotel management.

Every candidate goes through multi-stage screening before placement, and your team always makes the final hiring decision. Once hired, new staff complete a week-long training period at your property, working alongside your supervisors to learn your specific culture and standards. This hands-on approach is why TUMI staff tend to stay at properties longer and integrate more effectively than staff from agencies with less rigorous processes.

TUMI uses face-value billing, meaning the invoice you receive is all you pay. There are no separate charges for payroll taxes, workers’ compensation insurance, employee benefits, or administrative overhead. When hotels add up the full cost of direct employment, including taxes, insurance, benefits, recruiting, and training, most clients save 12-18% annually on hard employment costs by partnering with TUMI. Pricing is customized based on your property size, the roles you need, and the number of staff. Reach out for a consultation, and we will provide a transparent proposal.

TUMI Hospitality was founded to serve hotels and has focused exclusively on the hospitality industry for 20 years. Our client base includes limited-service hotels, full-service properties, and luxury resorts. We also provide general maintenance staffing for apartment complexes. For manufacturing, industrial, or healthcare staffing, our sister company, Atlas Staffing, handles those needs. If your hotel has a restaurant or banquet space, we can staff those operations as well.

Memphis Area Coverage and Service Markets

TUMI serves hotels throughout Memphis and the surrounding metro area, including Bartlett, Collierville, Germantown, Cordova, and more. We also serve hotels in markets across the Southeast and Midwest.

Memphis Metro Area Served: Bartlett, Collierville, Germantown, Cordova, Southaven, Olive Branch, Horn Lake, West Memphis, Marion, Millington, Lakeland, Arlington, Atoka, Munford, Byhalia, Walls, Eads, Whitehaven, Frayser, Midtown

Additional TUMI Markets:

Athens, GA Atlanta, GA Austin, TX Brunswick, GA Chattanooga, TN Chicago, IL Dallas, TX Denver, CO Houston, TX Indianapolis, IN Knoxville, TN Marietta, GA Memphis, TN Nashville, TN Orlando, FL San Antonio, TX Savannah, GA Washington, DC

Start Your Memphis Hotel Staffing Partnership

TUMI Hospitality provides Memphis hotels with qualified staff, dedicated weekly area manager visits, and reliable 24/7 support.