Hospitality Staffing Agency Chicago, IL

TUMI Hospitality connects Chicago hotels with reliable, W-2 employed hospitality staff. From housekeeping to food and beverage, we provide long-term staffing partnerships that reduce costs and keep your property running at full capacity.

  • Trusted by hotels across the country for 20 years

  • A+ BBB Rating

  • 12-18% cost savings

Common Hotel Staffing Challenges We Solve

Chicago hotels face persistent hotel staffing challenges, including high turnover in housekeeping and the administrative burden of managing benefits, payroll, and recruiting in-house.

  • Reliable buffer coverage for unexpected call-offs and peak seasons
  • Staff with comprehensive benefits that support long-term retention
  • Dedicated area manager who visits your property each week
  • Round-the-clock customer service whenever urgent staffing needs arise
  • Long-term staffing partnerships focused on your property’s success

Hotel Staffing Roles We Cover in Orlando

From housekeeping to front desk and food and beverage, TUMI provides fully employed W-2 staff across all core hotel departments.

Housekeeping & Operations Staffing

Room attendants, housekeepers, laundry attendants, public area cleaners, and housekeeping supervisors.

Food & Beverage Staffing

Servers, hosts, bartenders, baristas, bussers, food runners, line cooks, prep cooks, dishwashers, and stewards.

Banquet & Event Staffing Services

Banquet servers, setup crew, buffet attendants, event captains, and recreation attendants for hotel events.

Reception & Front Desk Staffing

Front desk clerks, night auditors, concierge personnel, valet attendants, and guest service runners.

Facility Maintenance Stffing

General maintenance technicians, engineers, HVAC specialists, electricians, plumbers, groundskeepers, and painters.

Overnight Kitchen Staffing

Overnight dishwashers, night kitchen stewards, laundry attendants, overnight cleaners, bellmen, and night auditors.

Why Chicago Hotels Partner with TUMI Hospitality

W-2 Employees, Not Contractors

Every TUMI employee is a W-2 worker with health, dental, and life insurance, plus PTO. This reduces turnover and attracts quality candidates committed to long-term work.

Dedicated Area Manager, Weekly Visits

Your assigned area manager visits your property weekly, not monthly or quarterly. They know your team, your standards, and address issues proactively.

Around-the-Clock Customer Support

Staffing issues don’t keep business hours. Our customer service team is available any time, with dedicated managers who handle urgent concerns immediately.

Our Long-Term Partnership Focus

TUMI’s longest client relationship spans 20 years, with 40-50 employees at a single resort property. We build lasting partnerships, not just fill open shifts.

The Real Cost of In-House Hotel Staffing

Hotels that partner with TUMI Hospitality typically save 12-18% on hard employment costs annually. Our face-value billing means the invoice you receive is all you pay. No separate payroll taxes, workers compensation, insurance premiums, or administrative overhead on top.

Costs eliminated when you partner with TUMI:

  • Employer payroll taxes and FICA

  • Workers compensation insurance

  • Employee health insurance costs

  • Dental and life insurance premiums

  • Paid time off and sick leave costs

  • HR staff time and overhead

  • Recruiting and job board advertising

  • Employee onboarding and training costs

  • Turnover and replacement expenses

What Hotel Managers Are Saying About TUMI

TUMI serves hotels across the country, from independent properties to major brands. Here’s what their managers have to say.

“Reliable, responsive, and quality. When we need last-minute staffing support, TUMI has been really great about providing people. That gives me peace of mind going into busy periods.”

Nick, General Manager, Hyatt, Texas

“So many of our TUMI team members have put years into this property. They have a strong relationship with their manager and colleagues, and their puzzle pieces fit very well into the overall picture.”

Andrew, Assistant Director of Rooms, Indianapolis

“I’ve worked with third-party staffing companies before, and my experience with TUMI is far more better. I would give glowing reviews. This is the way to go to make your life easier.”

Shantelle, Hyatt Place, Tennessee

Frequently Asked Questions About Hotel Staffing

All TUMI Hospitality employees are classified as W-2 workers. They are never 1099 contractors. Every employee receives health insurance, dental insurance, life insurance, and paid time off. This employment structure helps attract candidates who are looking for stable, long-term work, which directly reduces turnover at your property. It also means your hotel is never exposed to the legal and compliance risks associated with contractor misclassification.

For ongoing staffing needs, TUMI typically deploys within two to three weeks, which includes full screening and training at your property. For emergency coverage, same-day or next-day placement is possible from existing staff pools. When onboarding a new property, count on two to three weeks minimum for initial team deployment, with intensive on-site area manager support during that first period.

TUMI staffs every major hotel department: housekeeping and operations, food and beverage, banquet and events, front desk and reception, facility maintenance, and overnight kitchen. Whether you need room attendants, line cooks, banquet servers, front desk clerks, or maintenance technicians, TUMI can provide employees trained to your property’s specific standards. We primarily serve hotels, including limited-service, full-service, and luxury resort properties.

Every candidate goes through a rigorous three-stage screening process before being placed at your property. First, our recruitment department identifies qualified candidates. Second, a recruiter conducts a phone interview covering experience, language skills, and availability. Third, an operations manager conducts an in-person interview. Once hired, new staff complete a week-long training period at your specific property, working side by side with your team to learn your standards and culture. Your department manager makes the final hiring decision.

It depends on your specific arrangement. Some hotel management companies require approval before hotels can bring in external staffing providers, while others give individual properties freedom to make that decision. TUMI has established relationships with major management companies, including long-standing partnerships with well-known brands. We can work with you to navigate any approval process and are able to provide proposals directly to operations leadership at the management company level if that is helpful.

TUMI uses face-value billing, meaning the invoice you receive is all you pay. There are no hidden fees, no separate payroll taxes, and no additional insurance charges on top of the bill. Invoices are sent on a predictable schedule each billing period, so your finance team always knows what to expect. Dedicated accounts receivable specialists handle any questions, and you never have to chase down hours or invoices. The goal is an organized, predictable process that keeps your back office running smoothly.

TUMI serves hotels throughout the greater Chicago area, including Aurora, Naperville, Joliet, Elgin, Waukegan, Cicero, Evanston, Schaumburg, Bolingbrook, Skokie, Des Plaines, Arlington Heights, Oak Lawn, Tinley Park, Orland Park, Berwyn, Mount Prospect, Palatine, and Hammond. If your property is in the Chicago metro and you are looking for a long-term hospitality staffing partner, contact us to discuss your needs.

Where We Provide Hotel Staffing Services

TUMI’s service model is built around dedicated area managers who visit client properties every week. We currently provide hospitality staffing in these markets across the country:

Additional Markets:

Athens, GA | Atlanta, GA | Austin, TX | Brunswick, GA | Chattanooga, TN | Chicago, IL | Dallas, TX | Denver, CO | Houston, TX | Indianapolis, IN | Knoxville, TN | Marietta, GA | Memphis, TN | Nashville, TN | Orlando, FL | San Antonio, TX | Savannah, GA | Washington, DC

Ready to Build Your Chicago Hospitality Team?

Connect with a hospitality staffing partner that has served hotels exclusively for 20 years, with a track record of 12-18% cost savings.