Hotel Receptionist Staffing Agency

Your front desk creates the first and last impression for every guest. TUMI Hospitality connects you with experienced reception professionals who represent your brand with professionalism and warmth.

  • Hotels across the country have trusted us for 20 years with round-the-clock support.

Solve Your Front Desk Staffing Challenges

When front desk positions go unfilled, managers end up covering shifts themselves. Overnight positions are especially difficult to staff, and high turnover keeps you in a constant hiring cycle.

  • Pre-screened reception candidates ready to represent your brand professionally
  • Full coverage for all shifts, including challenging overnight positions
  • Quick deployment when you need emergency or last-minute coverage
  • Reduce manager burnout from stepping in to cover vacant front desk shifts
  • Staff who become long-term, integrated members of your hotel team

Front Desk and Reception Roles We Provide

From guest check-in to overnight operations, we provide qualified professionals for every reception role your property needs.

Front Desk Clerks

Professional staff who handle check-in, check-out, and all guest inquiries with care

Night Auditors

Skilled overnight staff for late-night guest services and end-of-day accounting tasks

Concierge Personnel

Knowledgeable team members who enhance guest experiences and provide local recommendations

Guest Service Runners

Staff who provide auxiliary support and fulfill special guest requests throughout the property

Valet Attendants

Professional staff who handle guest vehicles with care, courtesy, and attention to detail

Breakfast Attendants

Team members who set up and maintain breakfast service areas to ensure guest satisfaction

PBX Operators

Staff who manage guest communications and route calls to appropriate departments

Why Hotels Choose TUMI for Reception Staff

W-2 Employees, Not Contractors

Every TUMI team member is a W-2 employee with full benefits, not a 1099 contractor. This structure attracts higher-quality candidates seeking stable employment.

Weekly Area Manager Property Visits

Your dedicated area manager visits your property every week to address concerns, ensure quality, and maintain strong relationships with your team.

24/7 Customer Service Availability

When urgent staffing issues arise at any hour, our customer service team is available. Issues are logged and communicated to your operations manager immediately.

Partnership, Not Just Staffing

We build lasting relationships with our hotel partners. Our client relationships often span decades, with managers who recommend us to colleagues and follow us between properties.

12-18% Annual Savings on Employment Costs

Hotels partnering with TUMI typically save 12-18% on hard employment costs annually. Our face-value billing means the invoice you receive is all you pay, with no hidden fees or separate charges for payroll taxes, insurance, or benefits.

Costs eliminated when you partner with TUMI:

  • Payroll tax administration

  • Workers compensation insurance

  • Health insurance expenses

  • Dental insurance expenses

  • Life insurance administration

  • PTO and sick leave management

  • HR staff time and overhead

  • Recruiting and advertising

  • Onboarding and training costs

  • Turnover replacement expenses

Hotels Describe TUMI as Reliable and Responsive

Hotel managers across the country share their experiences partnering with TUMI for their staffing needs.

Reliable, responsive, and quality. Even just having a call like this periodically shows that you guys are invested in the people you’re putting in our property. I wouldn’t hesitate to recommend TUMI to another GM.”

Nick, General Manager, Hyatt

“I’ve worked with third party companies before in my previous job. My experience with TUMI in this capacity is far better. I do like how organized and efficient it is. I would give glowing reviews, 1000%.”

Shantelle, Property Manager, Hyatt Place

“The responsiveness of adding staff is really great. When I ask for additional staff, there’s no issues with delays. I have no issues with the camaraderie or the partnership that we have at all.”

Kristal, Housekeeping Manager, Hyatt

Common Questions About Reception Staffing

For ongoing staffing needs, our typical deployment timeline is 2-3 weeks, which includes full screening and training. However, if you need emergency coverage, we can often provide staff same-day or next-day from our existing candidate pools. For new properties, we recommend 2-3 weeks minimum for initial staff deployment, with intensive on-site support from your area manager during the first few weeks.

We staff all front desk and guest services positions including front desk clerks, night auditors, concierge personnel, guest service runners, valet attendants, breakfast attendants, and PBX operators. Our focus is providing W-2 employees who become integrated members of your team, not temporary workers.

All TUMI employees are W-2 workers with full benefits, never 1099 contractors or temporary workers. This employment structure attracts higher-quality candidates seeking stable work. Our employees receive health insurance, dental insurance, life insurance, and PTO. They also receive raises after 90 days and again after one year of employment.

Overnight shifts are among the hardest positions to fill, and we specialize in providing reliable night auditors and overnight staff. Our comprehensive benefits package helps us attract and retain quality overnight workers, so your managers don’t have to cover these challenging shifts themselves. We maintain candidate pools specifically for third-shift positions.

When a placement isn’t the right fit, we work quickly with your team to address the situation. Our weekly area manager visits help identify potential issues early, and our screening process is designed to minimize mismatches. If someone doesn’t meet your standards, we can remove them from the property and work to find a replacement that better fits your needs.

You receive comprehensive ongoing support including 24/7 customer service for urgent issues, weekly property visits from your dedicated area manager, and access to specialized departments for timekeeping, payroll, and billing questions. We also conduct regular check-ins to gather feedback and ensure satisfaction. Our goal is partnership, not just placement.

Yes. You maintain full control over who works at your property. After our team screens and interviews candidates, qualified professionals are presented to your department manager with detailed background notes. You conduct the final interview and make the hiring decision to ensure the right cultural fit with your team.

Markets Where We Provide Reception Staffing

We prioritize markets where our area managers can visit properties weekly. This commitment to hands-on, local presence ensures every client receives consistent, high-quality support.

Texas: Austin, Dallas, Houston, San Antonio

Georgia: Athens, Atlanta, Brunswick, Marietta, Savannah

Tennessee: Chattanooga, Knoxville, Memphis, Nashville

Additional Markets: Chicago IL, Denver CO, Indianapolis IN, Orlando FL, Washington DC

Partner With TUMI for Reception Staffing

Connect with our team to discuss your hotel’s reception staffing needs and learn how we can reduce your employment costs.