Hotel Staffing for Resorts

Resorts run more departments, serve more guests, and need more consistency than a standard hotel. TUMI Hospitality provides full-time W-2 staff across housekeeping, food and beverage, banquets, front desk, maintenance, and grounds to keep your property fully staffed year-round.

  • 20 years serving hotels and resorts exclusively, with 12-18% annual cost savings

Common Staffing Challenges for Resort Properties

Resorts operate across more departments than a typical hotel, which means more roles to fill, more schedules to manage, and more risk when positions go unfilled. Seasonal demand swings and high turnover compound the problem.

  • Full-time staff available across every department your resort operates
  • Scalable staffing that adjusts for seasonal peaks and high-volume events
  • Dedicated area manager on-site at your property every week
  • 24/7 customer service for urgent and after-hours staffing needs
  • Backup staff to cover unexpected call-offs so managers stay off the floor

Departments and Roles We Staff at Resorts

TUMI provides staffing across every guest-facing and back-of-house department a resort operates. For large resort properties, we typically supply approximately 20% of total staff.

Housekeeping & Lodging Support

Housekeepers, room attendants, laundry attendants, housekeeping supervisors

Food & Beverage

Servers, bartenders, line cooks, prep cooks, dishwashers, stewards, bussers

Banquets & Events

Banquet servers, setup crew, buffet attendants, event captains, recreation attendants

Reception & Guest Services

Front desk clerks, concierge, night auditors, bell staff, valet attendants

Facility Maintenance & Grounds

Maintenance technicians, engineers, groundskeepers, landscapers, pool attendants, painters

Golf Course Maintenance

Greenskeepers, irrigation technicians, turf management staff, equipment operators

Dedicated Accounting Specialist

Oversees all accounting, payroll, and billing. Works closely with your admin team to keep invoicing organized and predictable.

Why Hotels and Resorts Partner with TUMI

24/7 Customer Service Availability

Our customer service managers are available any time. If a staffing issue comes up at 2 AM during a sold-out weekend, you can reach us immediately.

W-2 Employees with Full Benefits

Every TUMI team member is a W-2 employee with health insurance, dental, life insurance, and PTO. This attracts higher-quality candidates and reduces turnover.

Weekly On-Site Area Manager Visits

Your dedicated area manager visits your property every week to identify issues early, resolve concerns face-to-face, and coordinate directly with your management team.

Built for Resort-Scale Operations

Our longest partnership spans 20 years at a large resort where we staff 40 to 50 positions across multiple departments. We understand the complexity resorts demand.

Reduce Staffing Costs by 12-18% Annually

Hotels and resorts partnering with TUMI Hospitality see measurable reductions in hard employment costs every year. Our face-value billing structure means no hidden fees and no separate charges. The rate you see is the rate you pay.

When you factor in the administrative costs your property no longer has to absorb, the savings add up:

  • Payroll taxes

  • Workers compensation insurance

  • Health insurance costs

  • Dental insurance costs

  • Life insurance costs

  • PTO costs

  • HR staff salaries

  • Recruiting and hiring costs

  • Training overhead

  • Turnover costs

What Hotel and Resort Leaders Say About TUMI

Hotel and resort leaders across the country trust TUMI Hospitality to deliver reliable, quality staff.

“TUMI is reliable, responsive, and delivers quality. Their employees demonstrate excellent work ethic and professionalism, and they provide extra staffing support right away when we need it.”

Nick, Director of Rooms, Hyatt

“The associates are amazing. They’re on time, they do their job, they have great personalities. I couldn’t be happier with the team. You guys are just super easy to work with.”

Heather, General Manager, Marriott

“So many of them have put years into this property. They all have a really strong relationship with their manager and the rest of their colleagues, and their puzzle pieces fit in very well to the overall picture.”

Andrew, Assistant Director of Rooms

“I am happy with the staff, their performance, and the management. She makes me feel at ease with my team when she is working. I know everything is going well.”

Ramon, Director of Operations, Hyatt

Frequently Asked Questions

We staff every department a resort operates: housekeeping and lodging support, food and beverage, banquets and events, front desk and reception, facility maintenance, grounds and landscaping, golf course maintenance, and overnight operations. Each department receives the same level of support, screening, and oversight.

Every TUMI team member is a W-2 employee, not a contractor. They receive full benefits including health insurance, dental, life insurance, and paid time off. They also receive structured raises at 91 days and one year. This employment structure means they are integrated, long-term members of your team who are invested in your property’s success.

We maintain active candidate pools in each market we serve. When your resort needs to scale up for a busy season, we can source qualified candidates quickly, sometimes within the same day. When volume decreases, we adjust staffing levels accordingly without creating HR complications on your end. You maintain full flexibility while we handle recruiting.

For ongoing staffing needs, the typical timeline is 2 to 3 weeks, which includes full screening and property-specific orientation. For emergency coverage or unexpected call-offs, we can often provide staff from our existing pool the same day or next day. During the first few weeks, your area manager provides intensive on-site support to ensure a smooth start.

Yes. We provide golf course maintenance staffing including greenskeepers, irrigation technicians, and turf management staff. We also staff recreation attendants and pool service attendants for resort amenities. All recreation and grounds staff go through the same screening and receive property-specific orientation, so they understand your standards and procedures from day one.

We work with management companies across the country. Our staffing partnerships regularly continue through management transitions because the properties rely on our team’s continuity and institutional knowledge. In some cases, our staff have been at a property longer than the current management team.

Our area managers maintain backup staff pools in each market specifically for this scenario. If someone calls off, we work to provide a replacement so your managers are not pulled off their responsibilities to cover a shift. This is one of the most common reasons resort leaders partner with us, and coverage is available 24/7 through our customer service line.

Your dedicated area manager visits your property every week to meet with your management team, observe staff performance, and address concerns before they become problems. We also conduct weekly customer relation surveys to gather feedback and drive continuous improvement across every department your resort operates.

Resort and Hotel Markets We Serve Across the U.S.

TUMI Hospitality operates in resort and hotel markets across the country, with a dedicated area manager assigned to each region. Your area manager lives and works in your market, so they are always accessible.

Colorado Denver

Florida Orlando

Georgia Athens, Atlanta, Brunswick, Marietta, Savannah

Illinois Chicago

Indiana Indianapolis

Tennessee Chattanooga, Knoxville, Memphis, Nashville

Texas Austin, Dallas, Houston, San Antonio

Washington, D.C. Washington

Staff Your Resort with TUMI Hospitality

Let us handle staffing across every department so your leadership team can focus on the guest experience. Call us or request staff online to get started.