Hospitality Staffing Agency in Austin, TX

TUMI Hospitality has called Austin home since 2005. As the largest hospitality staffing firm in Texas, we provide hotels and resorts with reliable W-2 employees who integrate seamlessly with your existing team.

  • 20 years serving hotels exclusively

  • Largest hospitality staffing firm in Texas

  • A+ BBB Rating

Reliable Staffing Solutions for Austin Hotels

High turnover, last-minute call-offs, and the constant cycle of recruiting pulls your management team away from guests. When you’re short-staffed, managers end up cleaning rooms instead of running operations.

  • Staff available same-day or next-day for unexpected call-offs from existing pools
  • Scale your team up or down based on occupancy without long-term commitments
  • Reduce manager burnout so leadership can focus on guests, not cleaning rooms
  • W-2 employees with health, dental, and life insurance attract quality candidates
  • Your dedicated area manager visits your property weekly to ensure quality standards

Hospitality Staffing Solutions

Hotels, Restaurants & Events

Operations

Housekeepers │ Room Attendants │ Laundry Attendants │ Housekeeping Supervisors

Food & Beverage

Servers │ Bartenders │ Line Cooks │Dishwashers

Banquet & Events

Banquet Servers │ Setup Crew │ Buffet Attendants │ Event Captains 

Reception

Front Desk Clerks │ Night Auditors │ Concierge │ Valet Attendants

Facility Maintenance

Maintenance Technicians │ Engineers │ HVAC Specialists │ Groundskeepers 

Overnight Staffing

Night Auditors │ Overnight Cleaners │Kitchen Stewards │ Third-Shift Laundry

Why Austin Hotels Choose TUMI Hospitality

An area manager walks through a warm, busy hotel lobby holding a tablet while a front desk staff member points toward the lobby area.

W-2 Employees, Not Contractors

Every team member receives health insurance, dental, life insurance, and PTO. This attracts quality candidates seeking stable careers, not temporary gigs.

Weekly On-Site Area Manager Visits

Your dedicated area manager visits weekly to address concerns, ensure quality standards, and build relationships with your team. Not monthly. Not quarterly. Weekly.

24/7 Emergency Customer Service

Urgent staffing issue at 2 AM? Our customer service team is available around the clock. Issues are logged and addressed by your operations manager the next morning.

Long-Term Partnership Approach

Our longest client relationship spans 20 years. We build partnerships, not transactions. Many hotel managers have worked with us for over a decade.

Cost Savings That Impact Your Bottom Line

Hotels partnering with TUMI typically save 12-18% on hard employment costs annually. Our invoice is all you pay. There are no separate payroll taxes, insurance premiums, or benefit costs added on top of our bill.

Costs eliminated when you partner with TUMI:

  • Payroll taxes and FICA contributions

  • Workers compensation coverage

  • Health insurance administration

  • Dental and life insurance costs

  • PTO tracking and accrual costs

  • HR staff salaries and overhead

  • Recruiting and job advertising

  • Training and onboarding overhead

  • Turnover replacement expenses

Trusted by Hotel Leaders Across the Country

Hear directly from hotel managers and directors about their experience partnering with TUMI Hospitality.

“Reliable, responsive, and quality. If I had another GM reach out and say they need help or aren’t happy with their provider, I wouldn’t hesitate in saying they should give TUMI a call and see how they could work out.”

Nick, General Manager, Hyatt

“The associates are amazing. They’re on time, they do their job, they have great personalities. I couldn’t be happier with the team. You guys are super easy to work with. You provide great associates. You’re very responsive.”

Heather, General Manager, Marriott

“The accuracy and cadence of our billing is great. We’ve been on a really great track record getting invoices received in a timely manner on a weekly basis. I don’t have to track down invoices or verify time cards aligned with what’s been provided.”

Andrew, Assistant Director of Rooms

Common Questions About Hospitality Staffing

Emergency coverage is often available same-day or next-day from our existing pools. For ongoing staffing needs, expect 2-3 weeks for full screening and property-specific training. Our headquarters is here in Austin, giving us deep candidate networks throughout Central Texas that allow for faster deployment than agencies operating remotely.

We employ all staff as W-2 employees with comprehensive benefits, and we visit your property weekly. Most agencies use contractors and check in monthly at best. Our employment structure attracts candidates seeking stable careers rather than temporary work. The weekly area manager visits provide hands-on support and quality assurance that most agencies simply don’t offer.

You make the final hiring decision on every candidate. After our screening process identifies qualified candidates, your department manager interviews them and decides who works at your property. Staff then complete training at your specific property to learn your culture, processes, and standards. This collaborative approach ensures cultural fit with your existing team.

We staff all major hotel departments. This includes housekeeping and operations, food and beverage (front and back of house), banquets and events, front desk and reception, facility maintenance, and overnight positions. Housekeeping is our most common department, but we support full-service hotels with restaurant and banquet needs as well. Learn more about our hotel staffing services.

You receive organized invoices on a predictable weekly schedule. The invoice amount is all you pay, with no hidden fees, separate payroll taxes, or additional benefit costs. Our accounts receivable team is available if you have questions. Clients consistently tell us they appreciate not having to chase down hours or invoices.

It depends on your specific arrangement with your management company. Some require approval before hotels can hire external staffing services, while others give individual properties freedom to decide. We work with major management companies including White Lodging and can provide proposals directly to Vice Presidents of Operations if needed.

Hospitality Staffing Across Central Texas

TUMI has operated in major markets across the country, with Austin as our home base since 2005. Our area managers provide weekly on-site visits to properties throughout the Greater Austin region.

Areas we serve within Greater Austin:

Austin │ Round Rock │ Cedar Park │ Georgetown │ San Marcos │ Leander │ Pflugerville │ Kyle │ Hutto │ Lakeway │ Bastrop │ Lockhart │ Manor │ Bee Cave │ West Lake Hills │ Shady Hollow │ Taylor │ Jonestown │ Lago Vista

Looking for Hospitality Work in Austin, TX?

Join a team that offers real benefits: health insurance, dental, life insurance, and PTO. We’re hiring for hotel positions across Central Texas.

Ready to Build Your Austin Hospitality Team?

Partner with the largest hospitality staffing firm in Texas. Contact us today to discuss your property’s specific staffing needs.