A dynamic and evolving industry, the hotel field offers a stunningly wide range of job opportunities for candidates with varying skill levels and interests. From behind-the-scenes positions in housekeeping to front-of-house roles like front desk agents, a diverse team of talented individuals is needed for hotels to deliver exceptional guest experiences.
Whether you have your eye on a long-term career or just want a part-time job for the summer, it’s important to understand the different positions and how to get hired in the hospitality industry. Relying on a hospitality staffing solutions firm in Austin TX is a great first step.
What Are the Most Common Hotel Job Positions?
From the concierge to the food and beverage staff, every role is important when providing a successful guest experience. Here’s a look at the most common hotel job positions to consider.
1. Front Desk Agent
Typically the first point of contact for guests checking into the hotel, the front desk agent is the face of the business. They are responsible for managing reservations, checking guests in and out, handling customer requests, and resolving any issues as they arise. Essential traits for this entry-level role include:
- Strong communication skills
- Friendly and accommodating demeanor
- Computer literacy
2. Concierge
The go-to experts for hotel guests who want local recommendations and services, the concierge must have an in-depth knowledge of the area, as well as strong interpersonal skills and a service-oriented attitude. Their responsibilities include making dinner reservations for guests, arranging transportation, and providing directions to the region’s top attractions.
3. Housekeeper
This type of role can be physically demanding but it’s an invaluable one in the hotel industry. Housekeepers keep guest rooms and public areas clean, comfortable, and welcoming. Their duties include:
- Cleaning bathrooms
- Vacuuming
- Changing linens
- Restocking amenities
- Reporting maintenance issues
Necessary skills for this role include attention to detail, time management, and reliability.
4. Food and Beverage Staff
Food and beverage teams are essential staff members in hotels with restaurants, bars, or banquet facilities. They are responsible for delivering high-quality, memorable dining experiences, so flexibility and strong customer service skills are must-haves. Food and beverage staff include:
- Hostesses
- Servers
- Bartenders
- Cooks
- Banquet staff
- Dishwashers
Experience in food service, culinary training, or a food handler’s certification could be required depending on the specific role you are applying for.
5. Maintenance Technician
Responsible for the upkeep of hotel facilities, maintenance technicians oversee general repairs, plumbing and electrical systems, and heating and cooling units. This role requires technical expertise and problem-solving skills, and vocational training or relevant certifications may also be required in addition to on-the-job training.
6. Event Coordinator
Event coordinators are responsible for managing the planning and execution of events such as weddings, conferences, and corporate meetings that are hosted on hotel premises. Vital skills include:
- Strong organizational skills
- Attention to detail
- Multitasking skills
Their duties typically involve coordinating with clients, vendors, and internal departments.
7. Revenue Manager
Revenue managers optimize hotel pricing strategies and maximize profits through the use of data analysis and forecasting. They are responsible for monitoring booking patterns, competitor rates, and market trends. As such, they must have strong analytical skills, as well as a deep familiarity with hotel revenue management systems. Backgrounds in business or finance are usually a requirement.
8. Hotel Manager
Hotel managers are responsible for overseeing daily operations so that all departments function smoothly while meeting strict service standards. Skills in staff management, budgeting, guest satisfaction, and strategic planning are all required. Most hotel managers hold degrees in hospitality management or a related field.
Steps to Get Hired in a Hotel
Check out these top steps and tips to increase your chances of being hired in the hotel industry. Of course, your individual skills and the role parameters will dictate what you qualify for.
- Customize Your Resume: Customize your resume for each position rather than sending out one general resume across the board. In it, you should emphasize relevant experience, certifications, and skills such as communication, flexibility, and teamwork.
- Gain Relevant Experience: Many hotel roles offer on-the-job training, but if you already have experience in customer service or hospitality, you can gain a competitive edge. You can build a sparse resume by considering internships, seasonal positions, or part-time jobs in restaurants or event venues.
- Acquire Certifications: Because some roles require certification, make sure you hold the proper credentials. For instance, food handlers need a safety certification, and maintenance staff often need HVAC or electrical credentials.
- Practice Interview Skills: Hotel hiring managers want people who are personable, professional, and dependable. They also want candidates who can think on the fly, so be prepared to answer questions about customer service scenarios, conflict resolution, and time management.
- Network Within the Industry: Like any industry, referrals and word-of-mouth often present job opportunities you may not have otherwise had. Connect with hotel staff on platforms like LinkedIn, attend local hospitality events, and join industry and professional groups.
- Be Flexible: Because hotels operate 24/7, many roles take place in the evening, weekend, or on holidays. If you can be flexible in your schedule and availability, you can increase your chances of getting hired.
Wide Array of Career Paths
From hands-on service roles to corporate-level positions, there are many rewarding career paths you can take within the hotel industry. Whether you’re drawn to the fast-paced energy of the front desk or you would prefer a behind-the-scenes role in revenue management, there is a position out there for you.
