Tumi Hospitality

Premier Staffing Agency

Tumi Hospitality began in the shadow of a storm. In August of 2005, Hurricane Katrina cut a path of destruction covering 90,000 square miles through huge parts of Louisiana, Mississippi, and Alabama. The storm would ultimately displace more than one million people across the Gulf Coast. Hotels in San Antonio, Austin, Houston, and Dallas were filled with Hurricane Katrina evacuees, fleeing for safety and shelter across the heart of Texas. The hotels in turn were scrambling to handle the influx of guests filling hotels across the state.

In response, Tumi Hospitality was formed, seeking to relieve the pressure on the hospitality community by recruiting, training, and placing staff in hotels across the state. Eighteen years later, that same dedication to supporting our hotel partners lives in every aspect of our culture.

Our Core Values

The greatest responsibility of any hospitality professional is the safety and security of the hotel’s guests and employees. Tumi Hospitality shares this responsibility and is committed to the continuous training of our employees. Our employees are required to complete our Safety and Security Training, as well as to undergo a multi-state background check. Our Safety and Security Training includes Key Safety, MSDS Training, Fire Safety, Bloodborne Pathogen Training, Ergonomics and Heavy Lifting, and “Slips Trips and Falls.” These subjects are reinforced during the year with our continuous training workshops which are conducted quarterly for all of our employees. The result is a safer work environment with employees who are committed to the safety and security of your hotel’s guests and employees.

At Tumi Hospitality, we emphasize quality of work during the selection process, during our training program, and on an ongoing basis for the entire employment tenure. We understand that providing the highest level of guest services includes a commitment to quality accommodations and maintenance of the hotel grounds, public areas, guest rooms, food and beverage outlets, as well as equipment and back of the house areas. This commitment to quality of work translates to higher guest satisfaction, higher QA scores, more efficient departmental operations, and lower departmental and facilities maintenance costs.

We understand the value of a smiling face and a kind word to the guests, and we strive to ensure that our employees are engaged with your guests and your staff in a positive manner that reinforces your hotel’s commitment to the guest experience. Our employees meld seamlessly with your team and organization, and that includes interfacing with the guests and other employees. Tumi Hospitality employees are committed to treating hotel guests, staff, and each other with gracious courtesy and respect at all times.

Hospitality is not a catch-phrase with us; it’s a way of life. We strive to create a warm, friendly environment, not only for the hotel guests, but also for our employees. We value each employee for the strengths they bring to the enterprise, and work continuously to improve those strengths as well as assist each of them in developing their careers. The result is a staff that is just as committed to the enterprise as we are to them. It may seem a little counterintuitive, but that level of commitment to our employees translates to higher guest satisfaction.

Tumi Hospitality will provide you with a personal commitment from our dedicated Hospitality Staffing Manager as a point of contact for you and your staff. Our Hospitality Staffing Manager is on call 24×7. No more leaving messages and hoping someone calls you back while you are left wondering whether or not you will be able to cover the work assignments if the message is never returned. We take a proactive approach to scheduling, staffing, and training to make sure you have the people you need, when you need them.

We select our employees for this same degree of reliability and accountability. They understand the demands of the hospitality industry. They have a shared commitment to the success of your hotel, and their role in it. This makes Tumi Hospitality the most reliable hospitality staffing company, and translates to a more fully integrated workforce for your hotel.

Staffing
Solutions

Claudia Salas Robbins

President

Claudia Robbins established Tumi Hospitality in 2005 to provide a high level of professionalism to hospitality staffing by providing contract workers who have the same commitment to service and work ethic as the hotel’s direct hire employees. Claudia is a native of Lima, Peru. She graduated from the Facultad de Medicina at Universidad Autonomia de Nuevo Leon in Monterrey Mexico, (UANL) with her doctorate of medicine. In 2001, she was selected to present at the National Congress of Biomedical Investigation as well as the Mexican Society of Nephrology.

Claudia is extremely hands-on in the selection of employees, preferring to interview each one personally before a hiring decision is made. She has developed strict selection criteria stressing honesty, work ethic, and dependability in each employee, ensuring that Tumi Hospitality continues to provide the highest quality workers.

The Tumi Difference

You Can Take It to the Bank

Let’s face it: in this economy, we’re all looking for ways to save money and increase flow-thru to the bottom line. Tumi Hospitality delivers measurable savings on hard employment costs of 12%-18% per year. When you factor administrative costs such as recruiting, interviewing and background checks, processing new hires, unemployment benefits, payroll processing, and workers compensation, the savings really add up!

In the staffing world, it’s called compliance. We require compliance with all state and federal regulations. Not everyone in this industry does. We ensure there are no trailing liability issues through our compliance on I-9 employment verification, payment of payroll taxes, wage and hour rules and regulations, workers compensation insurance, and liability insurance. We employ one of the most respected HR consulting groups, and utilize the nation’s leading payroll processing company to ensure accurate calculation and timely payment of all employment taxes and required withholdings.

Tumi Hospitality provides you with a dedicated service manager who is on call 24 hours a day. This dedication provides you peace of mind by knowing that with a single phone call, we are able to assist you in mobilizing our workforce to meet the changing needs of your hotel. We work so closely with the management staff of our clients that it’s like having another manager within your own management family!

We provide timely and accurate billing every week. It’s not rocket science, but you would think so based on the problems some staffing companies have in getting their billing right. We work with your management team to ensure accurate reporting on a daily basis, which translates to a clean and accurate bill at the end of each week.

We have a reputation for hiring employees with a strong work ethic, positive attitude, and commitment to guest services. Tumi Hospitality utilizes strict selection criteria for our employees to ensure that we provide the highest quality workers. We stress honesty, work ethic, and dependability in our selection process and employ those who demonstrate these qualities. We also enjoy a very low turnover rate among our employees, so we keep them coming back again and again. This ensures our ability to provide you with the same workers week after week, improving consistency and quality in their work, and seamless integration with your permanent workforce. By delivering this quality and consistency, our hotel staffing company helps you improve your guest satisfaction scores, keeping them coming back again and again as well!

Want to Work in Hospitality?

SEE OPEN POSITIONS

We are always looking for talented, dedicated, service-oriented individuals to join our team and further our mission of elevating hospitality through quality service, experience, and exceptional support. Apply today and experience the Tumi Hospitality difference.

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