Hospitality Staffing Agency in CHARLOTTE, NC

Tumi Hospitality provides full-service staffing for Charlotte hotels, resorts, and hotel restaurants. We supply trained, W-2 housekeeping, food and beverage, banquet, reception, maintenance, and overnight kitchen staff who integrate with your existing team for the long term.

Founded in 2005. 20 years serving hotels exclusively across the U.S.

STAFFING CHALLENGES CHARLOTTE HOTELS FACE

Hotels in the Charlotte metro area deal with the same operational pressures we see across our markets: housekeeping vacancies that leave rooms unready at check-in, managers pulled off the floor to cover call-offs, and the constant cycle of recruiting and replacing staff in high-turnover departments.

  • Employees with comprehensive benefits who stay longer at your property
  • A dedicated area manager visits your Louisville property every week
  • Around-the-clock on-call support so call-offs never fall on your managers
  • Flexible staffing that adjusts to your occupancy and seasonal demand
  • Full HR and compliance management, keeping your team focused on guests

Hospitality Staffing Solutions

Hotels, Restaurants & Events

Operations

Housekeeping Room Attendants, Housemen, Laundry Attendants, Public Area Attendants, Pool Service

Food & Beverage Staffing

Prep Cooks, Line Cooks, Food Runners, Room Service Waiters, Dishwashers

Banquet Staffing

On-Call Staff, Banquet Housemen, Banquet Servers, Banquet Captains

Reception Staffing

Night Audit, Front Desk Clerks, Guest Service Runners, Valet Attendants

Facility Maintenance Staffing

General Maintenance, Painters, HVAC Technician, Landscapers, Golf

Overnight Kitchen Staffing

Turnkey service to break down and clean all kitchen hoods, ovens, cook tops

Why Charlotte Hotels Partner With Us

An area manager walks through a warm, busy hotel lobby holding a tablet while a front desk staff member points toward the lobby area.

W-2 Employees With Full Benefits

Every team member receives health, dental, and life insurance plus PTO. This attracts stronger candidates and keeps them at your property longer.

Weekly On-Site Area Manager Visits

Your dedicated area manager visits your property every week to check quality, address concerns, and coordinate directly with your management team.

You Make the Final Hiring Decision

We handle recruiting and screening. You interview finalists and decide who joins your team, so every hire fits your property’s culture.

24/7 On-Call Support

When staffing issues come up at 2 AM or 2 PM, our customer service team is available to respond and start resolving the situation.

How Hotels Save 12-18% Annually

When you compare total employment costs side by side, hotels partnering with Tumi Hospitality typically save 12-18% per year on hard employment costs. The invoice we send is all you pay. No separate charges for taxes, insurance, or benefits on top of our rate.

Costs your property no longer carries:

  • Payroll taxes

  • Workers compensation insurance

  • Health insurance

  • Dental insurance

  • Life insurance

  • PTO and sick leave

  • HR staff overhead

  • Rcruiting and job boards costs

  • Training and onboarding expenses

  • Turnover replacement costs

What Hotel Leaders Say About Working With Us

Hotels across our markets consistently describe us with the same words: reliable, responsive, and very good to work with.

“She praises the quality of the Tumi staff in her department. She loves Alba.”

Ana, Director of Rooms, JW Marriott, Charlotte, NC

“Reliable, responsive, and quality. I wouldn’t have any hesitancy in saying, hey, I think you guys should give Tumi a call.”

Nick, General Manager, Hyatt

“The associates are amazing. They’re on time, they do their job, they have great personalities. I couldn’t be happier with the team.”

Heather, General Manager, Marriott, Indiana

“I would give glowing reviews. 1000%. This is the way to go to make your life easier.”

Shantelle, Hotel Manager, Hyatt, Tennessee

“The responsiveness of adding staff is really, really great. I have no issues with the camaraderie or the partnership we have at all.”

Kristal, Housekeeping Manager, Hyatt

Frequently Asked Questions

For ongoing staffing needs, our typical timeline is two to three weeks from initial contact to deployment. That includes our full screening process and a week of property-specific training at your location. For emergency coverage from our existing staff pool, same-day or next-day placement is often possible.

All Tumi Hospitality employees are W-2 team members with full benefits including health insurance, dental, life insurance, and paid time off. They receive structured raises at 91 days and again at one year. This benefits package helps us attract and retain quality candidates who stay at properties for years.

We cover six core departments: operations (housekeeping, laundry, public areas), food and beverage (servers, cooks, dishwashers, stewards), banquet and events, front desk and reception, facility maintenance (general maintenance, HVAC, plumbing, electrical), and overnight kitchen cleaning.

Yes. We handle the initial recruitment and screening, but your department manager conducts the final interview and makes the hiring decision. New hires then complete a week of training at your property, working side by side with your supervisors to learn your specific standards and procedures.

We provide 24/7 on-call customer service for urgent staffing situations. Your customer service manager handles the concern immediately, logs the issue, and your operations manager follows up first thing the next morning.

Yes. We work with both individually owned properties and hotels under management companies. We understand some management companies require approval before bringing on a staffing partner, and we can provide proposals directly to your VP of Operations or management company leadership.

Invoices are sent on a predictable weekly schedule. The amount on the invoice is all you pay. There are no separate charges for payroll taxes, workers comp, health insurance, or any other employment costs. We have dedicated timekeeping and accounts receivable specialists to ensure accuracy.

Serving the Greater Charlotte Area

Tumi Hospitality operates in cities across the country, with dedicated area managers who visit properties weekly. In and around Charlotte, we serve hotels throughout the greater metro area.

Areas we serve within the Greater Charlotte Area:

Charlotte, Concord, Gastonia, Huntersville, Mooresville, Matthews, Mint Hill, Pineville, Indian Trail, Cornelius, Davidson, Kannapolis, Fort Mill, Rock Hill

Hospitality Jobs in Charlotte

Looking for stable W-2 employment in hospitality with health insurance, dental, PTO, and a structured raise schedule? We are hiring in the Charlotte area.

Build Your Charlotte Hospitality Team

20 years of experience. Comprehensive support. Measurable cost savings. Let us show you what a staffing partnership should look like.