Hospitality Staffing Agency in Orlando, FL

TUMI Hospitality partners with Orlando hotels to provide reliable, fully employed W-2 staff across housekeeping, food and beverage, banquet operations, front desk, and more. We handle recruiting, training, and HR so your team can stay focused on the guest experience.

  • 20 years serving hotels across the country

  • W-2 employees

  • 12-18% annual cost savings

Common Hotel Staffing Challenges We Solve

Housekeeping vacancies, last-minute call-offs, and high turnover put pressure on managers and affect guest satisfaction. TUMI gives Orlando hotels a reliable staffing partner to handle it all.

  • Reliable, consistent coverage for housekeeping and all key hotel departments
  • Buffer staffing to handle last-minute call-offs without pulling managers
  • Flexible scaling during peak seasons, events, and high-occupancy periods
  • Reduced manager burnout from covering open shifts or overnight roles
  • W-2 employees who bring stability and long-term commitment to your property

Hotel Staffing Roles We Cover in Orlando

From housekeeping to front desk and food and beverage, TUMI provides fully employed W-2 staff across all core hotel departments.

Housekeeping & Operations Staffing

Room attendants, housekeepers, laundry attendants, public area cleaners, and housekeeping supervisors.

Food & Beverage Staffing

Servers, hosts, bartenders, baristas, bussers, food runners, line cooks, prep cooks, dishwashers, and stewards.

Banquet & Event Staffing Services

Banquet servers, setup crew, buffet attendants, event captains, and recreation attendants for hotel events.

Reception & Front Desk Staffing

Front desk clerks, night auditors, concierge personnel, valet attendants, and guest service runners.

Facility Maintenance Staffing

General maintenance technicians, engineers, HVAC specialists, electricians, plumbers, groundskeepers, and painters.

Overnight Kitchen Staffing

Overnight dishwashers, night kitchen stewards, laundry attendants, overnight cleaners, bellmen, and night auditors.

What Sets TUMI Apart From Other Staffing Agencies

W-2 Employment, Not 1099 Contractors

Every TUMI employee is a W-2 worker with full benefits, including health, dental, and life insurance, and PTO. This attracts higher-quality candidates and reduces turnover.

Weekly Area Manager Property Visits

Your dedicated area manager visits your property every week, not monthly or quarterly. They know your team, your standards, and your challenges firsthand.

24/7 Customer Support, Always Available

A dedicated customer service line is available around the clock for urgent needs. Issues are handled immediately and your operations manager follows up the next morning.

Rigorous Screening, Your Final Say

Every candidate goes through a multi-stage screening process before reaching your team. Your department manager conducts the final interview and makes the ultimate hiring decision.

The Real Cost of Hiring Hotel Staff Directly

Hotels that partner with TUMI Hospitality typically save 12-18% on hard employment costs each year. When you factor in everything that comes with direct hiring, the difference is significant. Our face-value billing means the invoice you receive is all you pay.

Costs eliminated when you partner with TUMI:

  • Employer payroll taxes and FICA

  • Workers compensation insurance

  • Health insurance premiums

  • Dental and life insurance

  • Paid time off and sick leave

  • HR staff salaries and overhead

  • Recruiting and job board costs

  • Onboarding and training expenses

  • Turnover and replacement costs

  • Unemployment insurance costs

What Hotels Say About Working With TUMI

From Indianapolis to Nashville to Charlotte, hotel managers consistently describe TUMI as reliable, responsive, and quality.

“Reliable, responsive, and quality. When we need extra staffing support last minute, they deliver. I wouldn’t hesitate to recommend TUMI to another GM.”

Nick, General Manager, Hyatt

“So many of the TUMI team members have put years into this property. It’s great to see the impact of staff who genuinely care about the place they work.”

Andrew, Assistant Director of Rooms

“I’ve worked with third-party staffing companies before, and my experience with TUMI is far better. I would give glowing reviews. This is the way to make your life easier.” 

Shantelle, Hotel Manager, Hyatt, Tennessee

Questions About Hotel Staffing in Orlando

All TUMI employees are classified as W-2 workers, never 1099 contractors. This means TUMI handles payroll taxes, workers compensation, health insurance, dental, life insurance, and PTO for every staff member placed at your property. You receive a single, face-value invoice with no hidden fees or separate charges for benefits, taxes, or insurance. This structure also attracts candidates looking for stable, long-term employment rather than gig work, which contributes to better retention and consistency at your hotel.

TUMI maintains candidate pools in the markets it serves, which allows for fast response when staffing needs arise. For emergency coverage situations, same-day or next-day placement may be possible. For new hotel partners or larger ongoing needs, your dedicated area manager will be involved from the start to ensure the right staff are matched to your property and your standards.

TUMI provides staffing across all core hotel departments. Operations staffing includes housekeepers, room attendants, laundry attendants, public area cleaners, and housekeeping supervisors. Food and beverage covers servers, bartenders, hosts, line cooks, prep cooks, dishwashers, bussers, and food runners. Banquet and event roles include banquet servers, setup crew, buffet attendants, and event captains. Reception covers front desk clerks, night auditors, concierge personnel, and valet attendants. Facility maintenance and overnight kitchen staffing are also available.

Your dedicated area manager visits your property every week to check in with management, identify concerns early, and address issues proactively. TUMI also conducts weekly customer relation surveys to gather ongoing feedback. If a performance issue arises, your hotel management works directly with TUMI to resolve it quickly. The result is a staffing partnership where quality problems are caught early and addressed before they affect your guests or your team.

That depends on your specific arrangement. Some hotels have full autonomy to bring on a staffing partner, while others require management company approval before proceeding. TUMI has established relationships with major hotel management companies and can work directly with a VP of Operations to provide proposals and demonstrate value at the portfolio level. If your property requires sign-off from a management company, our hotel management staffing page has more details on how that relationship works.

Several things stand out. All TUMI employees are W-2 workers with full benefits, which is not standard across the industry. A dedicated area manager visits your property every week, not monthly or quarterly. TUMI has been operating for 20 years with an exclusive focus on hotels, so the team understands hospitality operations in a way that generalist agencies do not. Finally, face-value billing with no hidden fees makes the financial relationship straightforward and predictable from day one.

Where TUMI Serves Hotels in Florida and Beyond

TUMI is a hospitality staffing agency serving hotels across the Orlando area and markets throughout the country. Every market we serve is backed by a dedicated area manager.

Orlando-Area Markets Served: Winter Park | Apopka | Ocoee | Winter Garden | Casselberry | Altamonte Springs | Maitland | Lake Mary | Sanford | Longwood | Oviedo | Kissimmee | St. Cloud | Clermont | Doctor Phillips | Hunters Creek | Lake Buena Vista | Celebration

Additional Markets:

Athens, GA | Atlanta, GA | Austin, TX | Brunswick, GA | Chattanooga, TN | Chicago, IL | Dallas, TX | Houston, TX | Denver, CO | Indianapolis, IN | Knoxville, TN | Marietta, GA | Memphis, TN | Nashville, TN | San Antonio, TX | Savannah, GA | Washington, DC

Ready to Build Your Hotel Staffing Team?

TUMI Hospitality has been placing reliable hotel staff for 20 years. Contact us to discuss your property’s staffing needs.