Restaurant Staffing Agency for Hotel F&B Operations

From servers and bartenders to line cooks and dishwashers, TUMI Hospitality delivers trained F&B professionals who integrate seamlessly with your hotel team. We provide reliable W-2 employees who understand the pace and standards of hotel dining.

  • 20 years providing reliable F&B staff for hotels

  • W-2 employees with full benefits

Common Hotel Restaurant Staffing Challenges

Hotel F&B managers face constant pressure to maintain service quality while dealing with high turnover, last-minute call-offs, and the administrative burden of hiring.

  • High turnover that disrupts service consistency and guest experience
  • Last-minute call-offs leaving managers scrambling to cover shifts
  • Administrative burden of recruiting, interviewing, and onboarding
  • Maintaining quality standards during peak seasons and busy periods
  • Manager burnout from covering F&B shifts instead of leading teams

F&B Professionals We Place at Your Hotel

We staff front-of-house and back-of-house roles for hotel restaurants, cafes, and room service operations. Our team integrates with your existing staff.

Front-of-House Staff Positions

Servers, hosts, bartenders, baristas, bussers, and food runners trained for hotel dining standards

Kitchen and Back-of-House Roles

Line cooks, prep cooks, dishwashers, and stewards who maintain hotel kitchen standards and efficiency

Why Partner With TUMI for Restaurant Staff

W-2 Employees, Not Contractors

All TUMI staff are W-2 employees with health, dental, and life insurance. This attracts better candidates and creates more reliable, committed team members.

Weekly On-Site Area Manager Visits

Your dedicated area manager visits your property weekly to address concerns, ensure quality, and maintain strong relationships with both hotel management and staff.

Comprehensive Employee Benefits

Health insurance, dental, life insurance, and PTO help us attract and retain quality professionals who stay longer and perform better at your property.

Around-the-Clock Support Available

Our customer service team is available around the clock. When staffing issues arise at 2 AM or during a busy service, we’re there to help resolve them.

F&B Staffing That Saves You 12-18% Annually

Hotels partnering with TUMI save 12-18% on hard employment costs annually. Our invoice covers everything with no hidden fees. You don’t pay separate payroll taxes, workers comp, or benefits on top of our bill.

Costs eliminated when you partner with TUMI:

  • Payroll tax administration

  • Workers compensation premiums

  • Health insurance expenses

  • Dental and life insurance costs

  • PTO and sick leave management

  • HR staff and administrative time

  • Recruiting and advertising

  • Training and onboarding costs

  • Turnover and replacement costs

What Hotel Clients Say About TUMI Staffing

Our hotel partners consistently describe us as reliable, responsive, and quality-focused. Here’s what they say about working with TUMI.

“Reliable, responsive, and quality. Even just having a call like this periodically shows that you guys are invested in the people that you’re putting in our property. I wouldn’t have any hesitancy in saying, I think you guys should give TUMI a call.”

Nick, General Manager, Hyatt (20-year partnership)

“One of the things I enjoy most is the accuracy and the cadence of our billing. We’ve been on a really great track record over the past 12 months with getting invoices received in a timely manner on a weekly basis. And the accuracy of the information on those invoices is 19 times out of 20 accurate.”

Andrew, Assistant Director of Rooms (8-year partnership)

“The responsiveness of adding staff is really, really great. When I ask for additional staff, there’s no issues with delays. It’s really great to see that when we ask for staff that you guys do have available staff.”

Kristal, Housekeeping Manager, Hyatt

Frequently Asked Questions About Restaurant Staffing

We primarily staff hotel dining operations. Our expertise is in hotel F&B, where staff must understand property standards, guest expectations, and the integration between dining and overall hotel operations. This includes hotel restaurants, cafes, room service, and breakfast service. While we occasionally partner with standalone restaurants, our core focus remains hotel F&B staffing.

We staff all front-of-house and back-of-house positions. Front-of-house includes servers, hosts, bartenders, baristas, bussers, and food runners. Back-of-house includes line cooks, prep cooks, dishwashers, and kitchen stewards. All staff are trained to meet hotel dining standards and integrate with your existing team.

Standard deployment takes 2-3 weeks, including screening and property-specific training. Emergency coverage is often available same-day or next-day from our existing pools of trained professionals in your market. This flexibility helps when you have unexpected call-offs or sudden increases in volume.

All TUMI employees are W-2 workers with full benefits, never 1099 contractors. This structure attracts higher-quality candidates seeking stable employment and reduces turnover compared to temporary staffing models. Your F&B staff receive health insurance, dental, life insurance, and PTO through TUMI.

It depends on your arrangement. Some management companies require approval before hiring external staffing services, while others give properties freedom to decide independently. TUMI has established relationships with major hotel management companies and can provide proposals directly to management company leadership if needed.

We address fit issues quickly. Your department managers make the final hiring decision during screening, so you maintain control over who works at your property. If someone isn’t working out after placement, your area manager addresses it during weekly visits. We act quickly when adjustments are needed.

Face-value billing with no hidden fees. The invoice we send is all you pay, with no separate payroll taxes, insurance premiums, or benefit costs added. Invoices arrive on a predictable weekly schedule. Clients consistently tell us they appreciate not having to chase down hours or invoices.

Comprehensive ongoing support at every level. Your dedicated area manager visits weekly, not monthly or quarterly. We provide 24/7 customer service for urgent issues. Dedicated accounting specialists process hours and billing accurately. We conduct weekly surveys to gather feedback and continuously improve service.

Markets We Serve for Restaurant Staffing

We only expand to markets where we can provide weekly area manager visits. This commitment ensures every hotel partner receives consistent, hands-on support regardless of location.

Primary Markets

Texas: Austin, Dallas, Houston, San Antonio

Georgia: Athens, Atlanta, Brunswick, Marietta, Savannah

Tennessee: Chattanooga, Knoxville, Memphis, Nashville

Additional Markets: Chicago IL, Denver CO, Indianapolis IN, Orlando FL, Washington DC

Partner With TUMI for Restaurant Staffing

Join hotels across the country who trust TUMI for reliable, quality F&B staffing with measurable cost savings and dedicated support.