Staffing Solutions for Hotel Management Companies

Your portfolio deserves a staffing partner who understands multi-property operations. TUMI Hospitality provides consistent, quality staffing across your hotels with W-2 employees, comprehensive support, and measurable cost savings.

  • Trusted by management companies for 20 years of hospitality staffing

How TUMI Solves Portfolio-Wide Staffing Challenges

Coordinating staffing across multiple properties strains your resources and creates inconsistent guest experiences across locations.

  • Maintain consistent quality standards and service levels across every property in your portfolio
  • Work with a single point of contact who coordinates staffing for your entire hotel group
  • Receive weekly on-site visits from dedicated area managers at each property location
  • Get reliable same-day coverage when staff call off unexpectedly at any property
  • Free your general managers to focus on guests instead of covering housekeeping shifts

Hospitality Staffing Services for Your Hotel Portfolio

TUMI provides staffing across every department your hotels need, from housekeeping to food service to maintenance.

Housekeeping and Hotel Operations

Room attendants, laundry attendants, public area cleaners, housekeeping supervisors, pool service

Food and Beverage Service Staffing

Servers, hosts, bartenders, baristas, line cooks, prep cooks, dishwashers, stewards, bussers

Banquet and Hotel Event Staffing

Banquet servers, banquet housemen and setup crew, buffet attendants, event captains

Front Desk and Guest Reception Staff

Front desk clerks, night auditors, concierge personnel, guest service runners, valet attendants, breakfast attendant

Facility Maintenance and Engineering

General maintenance technicians, engineers, electricians, plumbers, groundskeepers, painters

Overnight Kitchen and Third Shift Staff

Night kitchen stewards, overnight cleaners and janitors, third-shift laundry, night auditors

Why Management Companies Partner With TUMI

Full W-2 Employees With Benefits

All staff are W-2 employees with health, dental, and life insurance. This structure attracts higher-quality candidates and significantly reduces turnover across your properties.

Dedicated Area Managers Visit Weekly

Your area manager visits each property every week for hands-on quality assurance. This is not remote management or monthly check-ins.

Consistent Standards Across Properties

One staffing partner means uniform quality standards, centralized billing, and streamlined communication across every hotel in your portfolio.

Round-the-Clock Customer Service Support

24/7 customer service handles urgent staffing needs immediately. Issues are logged and your operations manager follows up the next morning.

Measurable Cost Savings Across Your Portfolio

Hotels partnering with TUMI typically save 12-18% on hard employment costs annually. For management companies, these savings multiply across your portfolio while eliminating the administrative overhead of managing staffing internally.

Costs eliminated when you partner with TUMI:

  • Payroll taxes related on staffing

  • Workers compensation insurance costs

  • Health and dental insurance expenses

  • Recruiting costs and job advertising

  • HR staff salaries and overhead

  • Training and onboarding overhead

  • Turnover and replacement costs

  • Benefits enrollment administration

What Hotel Leaders Say About Working With TUMI

Properties managed by hotel management companies across the country rely on TUMI for consistent, quality staffing.

“I would give glowing reviews. 1000%. I would say it’s a must. This is the way to make your life easier. You provide great associates. You’re very responsive.”

Shantelle, Hyatt Place, Tennessee

“The associates are amazing. Like they’re the best. They are on time, they do their job, they have great personalities. So I couldn’t be happier with the team. Everyone I’ve worked with has been just great.”

Heather, General Manager, SpringHill Suites

“Reliable, responsive, and quality. If I had another GM reach out and said they could use some help, I wouldn’t have any hesitancy in saying they should give TUMI a call and see how they could work out.”

Nick, General Manager, Hyatt

Common Questions From Hotel Management Companies

We work directly with your VP of Operations to establish portfolio-wide partnerships. We understand that many management companies require approval before individual properties hire external staffing. TUMI has established relationships with major management companies and can navigate your approval process. Once approved, we coordinate with each property’s general manager while maintaining consistent standards across your portfolio.

We serve hotels across multiple states with dedicated area managers in each market. For management companies with properties across our service areas, you receive consistent quality and centralized communication while each location gets weekly on-site support. We only operate in markets where we can maintain our commitment to hands-on area manager presence.

New property onboarding takes 2-3 weeks minimum for initial staff deployment. This includes our full screening process and week-long property-specific training. For emergency coverage, we can deploy staff from existing pools same-day or next-day. The first 2-3 weeks at any new property include intensive on-site support from your dedicated area manager.

All TUMI employees are W-2 workers, never 1099 contractors. Every full-time employee receives health insurance, dental insurance, life insurance, and PTO. We also offer a structured raise schedule with increases at 91 days and one year. This comprehensive benefits package attracts higher-quality candidates and significantly reduces turnover compared to agencies using contractors.

We provide organized, predictable invoicing on a set weekly schedule. Face-value billing means no hidden fees or separate charges for payroll taxes, insurance, or benefits. For management companies, we coordinate billing to match your accounting preferences while keeping each property’s costs clearly documented. Our clients consistently tell us they never have to chase down invoices.

Yes. Your property managers make the final hiring decision for every placement at their location. We handle recruiting and screening, then forward qualified candidates with detailed notes about experience, language skills, and availability. Your departmental manager conducts the final interview and chooses who joins their team.

Hotel Markets Where TUMI Provides Staffing Services

TUMI maintains dedicated area managers who visit properties weekly in each market we serve. We only expand to locations where we can deliver consistent, hands-on support.

Primary Markets

Texas: Austin, Dallas, Houston, San Antonio

Georgia: Athens, Atlanta, Brunswick, Marietta, Savannah

Tennessee: Chattanooga, Knoxville, Memphis, Nashville

Additional Markets: Chicago IL, Denver CO, Indianapolis IN, Orlando FL, Washington DC

Start a Portfolio-Wide Staffing Partnership With TUMI

One staffing partner for your entire portfolio. Consistent quality at every property. Measurable savings that impact your bottom line.