As you are well aware, the hospitality industry is highly competitive, particularly within hotels where attracting top talent is a must if you want to enjoy success. This means you need to staff your hotel with individuals who possess top-notch skills, experience, personalities, and qualities that not only contribute to the growth of your establishment but that will bring positivity and exposure to your brand.

Let’s take a look at the importance of top talent for your hotel and how you can implement effective strategies to get them in the door. Ultimately, you want to develop a power workforce that drives excellence and builds on the reputation of your hotel, whether you’re looking for reception, banquet, or food and beverage staff.

Why Your Hotel Needs Top Talent

The people you need to drive your hotel’s success are not only proficient in their stated roles, but must also demonstrate strong work ethic with a passion for providing exceptional customer service. Top talent will not only elevate the guest experience, but they will do everything they can to boost customer satisfaction while driving revenue at the same time. In such a saturated market, the ability to rise above the rest is critical.

These individuals form the foundation of a successful hotel, from the front desk staff whose job it is to welcome guests, to the housekeepers who clean and tidy up the rooms. Every single member of your team plays an important role, and their expertise often results in better guest reviews, higher customer loyalty, positive recommendations, and higher occupancy rates.

Here’s how this happens.

Top talent will:

  • Augment the success of your hotel by ensuring superior guest service.
  • Maintain high standards of cleanliness and efficiency.
  • Implement effective strategies to enhance operations.
  • Create a seamless, comfortable environment for all guests.
  • Bring a fresh perspective to everyday operations.
  • Constantly seek out ways in which processes and operations can be enhanced.

Attracting Top Talent: Make it a Priority

The bottom line is that top talent brings value to your hotel. Investing in that talent puts you on the path for growth and success. Failing to invest in top talent can keep you buried in mediocrity. As such, you need individuals who enhance your hotel’s reputation to make it appealing not just to guests but also to prospective employees. Increased productivity and positive work environments: These are two big reasons alone to invest in top talent. Getting stellar individuals in the door makes other like-minded people want to come work for you too. This helps you slowly and steadily build a top-tier team while fueling the overall success of your hotel.

So how do you identify top talent? It will take a balanced blend of both hard and soft skills:

  • Hard skills include job-related knowledge and expertise.
  • Soft skills include interpersonal abilities and personalities that align with your hotel’s values.

You need both.

When it comes to hard skills, these are skills that can be measured with tests, certifications, and previous work experience. These are fairly easy to determine because they are pretty much black and white.

Soft skills, on the other hand, can’t be so easily tested. There are no hard and fast scores that you can tally up and know if a particular person will be great at the job. Yet these skills play a significant role in the hotel industry because customer satisfaction is the highest priority. You want to ensure you hire someone with those intangible skills that will endear them to others, such as excellent communication skills, empathy, friendliness, follow-through, and professional attention to detail.

Problem-solving ability, good work ethic, customer-oriented mindset, and creative solution builder: these are all traits you want in the talent you hire. Someone who will make it their priority to create memorable experiences for your guests and who go above and beyond to achieve this will ultimately lead to your success.

Essential Skills to Be on the Lookout For

When looking to snag top talent, look for individuals with these skills (or better yet, let us do it for you) at the highest level:

  • Communication skills
  • Problem-solving abilities
  • Customer-oriented mindset
  • Strong leadership skills
  • Adaptability
  • Attention to detail
  • Inspirational
  • Positive
  • Effectively delegate tasks
  • Provide guidance and support
  • Handle conflicts easily

Of course, each role within your hotel will take a unique skill set, from food and beverage managers to reception staff. Choosing individuals who possess both hard and soft skills for their stated role will ensure your success over the long haul.

Contact Tumi Hospitality Today

Tumi Hospitality knows how you can attract top talent for your hotel business, and then build a winning team from there. We can vet and staff your hotel restaurant with all the kitchen workers, managers, reception staff, and waiters you need for seamless operation. To learn more, call us at (512) 722-6000 or request staff online.